Retec and Tesco have been working together over a number of years to deliver high quality self-service and guided selling solutions to shoppers. This year has seen the deployment of yet more innovation, customer service kiosks that put the shopper in control, delivering knowledge, expertise, advice and an ability to browse select and pay for goods. Using the retec.CORE platform as the basis for Tesco development, and a kiosk design customised specifically for the Tesco shopper, the result is an elegant, easy to use, and sturdy kiosk with a range of applications sitting atop a kiosk specific operating system with integrated tools for content and estate management.

The Challenge

• To deliver a strategic self-service platform across the business categories.
• Implementing a standard kiosk estate with multiple applications.
• Managing the solutions centrally.
• Generate incremental revenues from the kiosk channel.
• Enhance in store ordering systems with a self-service option.